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Re: Network driver needed

July 7, 2018, 11:16 am
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Re: Network driver needed

July 7, 2018, 11:30 am
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Ahhhh looks like
pci\ven_168c&dev_0033&cc_028000

Qualcomm Atheros AR9580 Wireless Network Adapter

Hope that’s right
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Re: Network driver needed

July 7, 2018, 11:39 am
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Re: Network driver needed

July 7, 2018, 12:11 pm
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You’re a genius

That’s done it. Thanks so much
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Re: Network driver needed

July 7, 2018, 12:40 pm
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Re: Wifi Adapter switching off all the time

July 7, 2018, 1:07 pm
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,

 

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!

As I understand the WiFi keeps disconnecting,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you reinstall the network drivers? or update it from the HP website using a wired internet connection?

Have you tried to run any test on the wireless card from F2?


While you respond to that, I recommend the below steps:

 

Let's uninstall the wireless card drivers from device manager:

Right-Click on start button> click device manager> Network adapters>then select the wireless adapter drivers and uninstall them completely. Also, delete the software for the device.

Now restart the computer and then update the Bios, Chipset and wireless card drivers on your PC from our HP support website, using this link.

Restart the computer once done.

 

Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties  > Under properties go to Power Management Tab> Uncheck  "Allow the computer to turn off this device to save power". 

 

If the issue persists, continue with the below steps: 

  • If your computer has a wireless key or button on or near the keyboard and the wireless activity light is off or amber in color, then press the key or button to enable your wireless adapter. This key might be the F10 key, F12 key or labeled with a symbol of an airplane. 

  • If wireless activity comes on or the activity light turns blue, you have enabled wireless on your system. Try connecting to the Internet again. If problems persist, continue using these steps. 

  • If your computer does not have a wireless key or the wireless activity lights remains off or orange then continues using these steps. 

  • Click Start, type troubleshooting into the Search field. 

  • Select troubleshooting from the search results. 

  • Click Network and Internet. 

  • Click Internet Connections 

For more details consider using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

If the issue persists, I would suggest you run a test on the wireless card from F2(Please capture the failure ID for further assistance)..

 

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

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Re: Network Adapter

July 7, 2018, 1:20 pm
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Thanks so much for your help, I'm ordering a new card now.

Cheers

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Re: Windows 10 Update breaks network connectivity on HP Spectre x360

July 7, 2018, 1:36 pm
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Success!! Found a YouTube video which recommended the following:

 

  1. Restore to previous Windows 10 build
  2. Uninstall all VPN software (in my case Check Point Endpoint Security)
  3. Apply Windows 10 Upgrade again

After Windows 10 Upgrade all of my network adapters are now fully functional including WiFi and USB-Ethernet. I downloaded and installed the latest WIN10 compatible Check Point Endpoint Security version E80.70 and I'm back in business.

 

 

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can't connect my wireless headphone to my pc. it requires bluetooth periferal driver.send the link.

July 7, 2018, 2:30 pm
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can't connect my wireless headphone to my pc. it requires bluetooth periferal driver.send the link for appropriate driver.

 

 

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Re: can't connect my wireless headphone to my pc. it requires bluetooth periferal driver.send the li

July 7, 2018, 2:45 pm
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connecting wireless computer to new network

July 7, 2018, 2:46 pm
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We just got a new internet provider.  My printer was not working.  I foolishly went online and found a suggestion to delete printerand reinstall.  The delete part worked but there seems to be no way to reinstall as nothing comes up when I type in the printer type.  Help please!

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Drivers for Probook 450 G2

July 7, 2018, 2:50 pm
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Hello.

 

Looking for the correct drivers for Probook 450 G2    Win. 7 32-bit

 

Ethernet Controller 

 

PCI\VEN_10EC&DEV_8168&SUBSYS_2248103C&REV_10

PCI\VEN_10EC&DEV_8168&SUBSYS_2248103C

PCI\VEN_10EC&DEV_8168&CC_020000

PCI\VEN_10EC&DEV_8168&CC_0200

 

Network Controller

 

PCI\VEN_10EC&DEV_B723&SUBSYS_2231103C&REV_00

PCI\VEN_10EC&DEV_B723&SUBSYS_2231103C

PCI\VEN_10EC&DEV_B723&CC_028000

PCI\VEN_10EC&DEV_B723&CC_0280

 

PCI Device

 

PCI\VEN_10EC&DEV_5227&SUBSYS_2248103C&REV_01

PCI\VEN_10EC&DEV_5227&SUBSYS_2248103C

PCI\VEN_10EC&DEV_5227&CC_FF0000

PCI\VEN_10EC&DEV_5227&CC_FF00

 

PCI Simple Communications Controller

 

PCI\VEN_8086&DEV_9CBA&SUBSYS_2248103C&REV_03

PCI\VEN_8086&DEV_9CBA&SUBSYS_2248103

PCI\VEN_8086&DEV_9CBA&CC_078000

PCI\VEN_8086&DEV_9CBA&CC_0780

 

USB Controller

 

PCI\VEN_8086&DEV_9CB1&SUBSYS_2248103C&REV_03

PCI\VEN_8086&DEV_9CB1&SUBSYS_2248103C

PCI\VEN_8086&DEV_9CB1&CC_0C0330

PCI\VEN_8086&DEV_9CB1&CC_0C03

 

Video Controller

 

PCI\VEN_1002&DEV_6901&SUBSYS_224A103C&REV_00

PCI\VEN_1002&DEV_6901&SUBSYS_224A103C

PCI\VEN_1002&DEV_6901&CC_038000

PCI\VEN_1002&DEV_6901&CC_0380

 

Unknow Device 1 - not sure what this is? will anything be needed?

 

ACPI\HPQ6007

*HPQ6007

 

Unknow Device 2 - not sure what this is? will anything be needed?

 

ACPI\INT33A0

*INT33AO

 

Also, I have tried to install a few of the network driver files from HP Support, hoping to get lucky not knowing which one I need. Will I need to uninstall any of these?

 

Thanks for the help,

Dan

 

 

 

 

 

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Re: Drivers for Probook 450 G2

July 7, 2018, 3:34 pm
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Re: Drivers for Probook 450 G2

July 7, 2018, 3:56 pm
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Hi,

 

The ACPI\INT33A0 needs this driver...

 

This package provides the Intel Smart Connect Technology driver for supported notebook models running a supported operating system. The Intel Smart Connect Technology driver enables the system to resume from sleep mode and update supported web applications such as email. The system enters sleep after the update is completed.

 

https://ftp.hp.com/pub/softpaq/sp69501-70000/sp69923.exe

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Re: Wifi Card Upgrade

July 7, 2018, 5:12 pm
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,

 

Thank you for replying,

As I see you have a concern to know If the wireless card is whitelisted in the Bios, Answering to your question, No, there is no whitelisting in the Bios with regards to the Wireless card.

You can go ahead and install a compatible wireless card on the PC and it should work. 

 

Please refer to the previous post for further assistance.

 

I hope this answers your question. Let me know if you need any further assistance. I'll be more than glad to help you.

 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

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bluetooth peripheral device problem

July 7, 2018, 5:44 pm
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bluetooth peripheral device problem

my headphone is not working 
can i get help

screen.png

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Re: bluetooth peripheral device problem

July 7, 2018, 6:04 pm
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HP 8470W is a series of many different options/configurations laptops. What is the wireless  card on your computer ? Please go to Device Manager to check and post back.

 

Regards.

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upgrade WLAN module- which is compatible with 802.11 ac router?

July 7, 2018, 7:53 pm
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I want to upgrade to a faster wifi card. The list on p. 28 of the owners manual shows a number of possibilites but none say

802.11 ac, my current router, are any of these compatible for me? My desktop speed is 180K, my laptop is about 25K.

thanks

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Re: Drivers for Probook 450 G2

July 7, 2018, 8:19 pm
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Thanks for the reply! I did previously install three network drivers but none have been sucessful. Will this cause any problems if I run and install these files?

 

Thanks again.

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Re: upgrade WLAN module- which is compatible with 802.11 ac router?

July 7, 2018, 8:37 pm
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