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Windows 10 v 1903 killed my Bluetooth

September 24, 2019, 9:27 pm
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I updated to 1903 today. Now my laptop doesn't recognize that it has internal Bluetooth capability. No Bluetooth icon in the Device Manager (hidden objects displayed), I have manually installed drivers from HP, I have run the troubleshooter, which says my laptop doesn't have Bluetooth capability, I have run smc/scannow, I have enabled the services in services.msc, and literally everything else I've found in 4 hours of looking on countless forums. I don't even know if the wireless adapter driver is the same one that I had before the update, but I manually installed the latest ones. I despise trackpads and I now have a $90 Logitec Laser Paperweight. Thanks Microsoft.

 

ANY AND ALL SUGGESTIONS ARE DEEPLY APPRECIATED!

 

Envy 17t-j100 LeapMotion

Windows 10 v 1903

Intel Wireless N-7260 

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About the network adapter.

September 24, 2019, 9:38 pm
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Hi,

In my laptop wifi symbol is not working and showing in my laptop, I think my laptop network adapter is not avalaibel

I have done my all possible way to solve the problem.

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Wireless adapter doesn't work and halts startup

September 24, 2019, 9:48 pm
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Hi, I was cleaning the insides of my laptop as it was accumulating dust inside, and not just in the fan, so I decided to disassemble some parts(i.e. built-in battery, speaker module, HDD, motherboard, etc.) After cleaning, I reassembled the parts as it was before, then opened it. At first, everything looked fine, until I discovered that the touch screen function isn't working, and wasn't showing on the device manager. I rebooted the device but to no avail. So I reopened the PC and check for hardware problems. Detached some devices and all. After then, the touchscreen function was fixed, but now the wireless adapter isn't working. I tried rebooting a bunch of times, again to no avail  tried reconnecting everything again, but nothing happened. I gave up and decided to hook it up to a LAN cable for the meantime. All was good until one time, the PC shut off due to low battery, and when I opened it, it was stuck, and wasn't able to boot again. I tried system recovery and refreshing, but it always ends up in an error, so I decided to reformat the device. After reformatting, the PC still won't continue to boot(it was stuck to the hp loading screen). I tried detaching the wireless adapter completely, and the computer continued to boot.

 

Hope you can help me fix the problem.

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Trouble connection WWAN antenna to new snapdragon card

September 24, 2019, 9:51 pm
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I have purchased a new Snapdragon WWAN module and it is working fine except I am having a problem connecting the wires for the antenna.  I don't want to force and damage them but wondering if the original wires were dummy wire because the ends seem to be solid. Would they install dummy wires?

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Upgrading WIFI card

September 24, 2019, 10:19 pm
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Hello, I was wondering if I could upgrade my WIFI card on this laptop and if I can does anyone have any suggestions on which card to purchase? Thank you.

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hp slate 10 hd 3500us tablets looking for the clips to hold in the usb flex cable

September 25, 2019, 1:49 am
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iam looking for a part for my hp slate 10 hd3500us its the little clips  that holds the usb flex cable in place and I need both of them can somebody help me on where I can purchase these clips or how to fix the problem so I can charge my tablet and start using it again I would apperate is very much thank you very much

Heather Sims 

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Re: Wi-Fi is not stable... realtek rtl8822be 802.11ac pcie adapter

September 25, 2019, 4:20 am
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I've had my network adapter replaced by local HP Support. WiFi has been working fine since then.

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Re: lost curser arrow

September 25, 2019, 5:57 am
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, Welcome to the HP Support Community!

 

What model HP PC are you using?

Refer to this document to know how to find the Product Name, Product Number.

Have you tried connecting an external mouse and check if that works?

 

Install updates using HP Support Assistant

  1. In the search box, type and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Also, check for any pending Windows update. Reboot the PC. 

If the issue persists, proceed to the next step.

 

I recommend you perform a system restore on the computer back to the date when the cursor was working fine.

 

Follow the steps mentioned in this article to perform a system restore.

 

 

 

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wifi network adapter

September 25, 2019, 5:59 am
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i cant connect to my wifi connection because i cant find the wifi adapter in my notebook theres only the Ethernet connection and even when i enter my device manger i couldn't find wifi adapter even i installed a wifi adapter and it didnt show up please help 

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Re: Upgrading WIFI card

September 25, 2019, 6:12 am
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Hi:

 

Since your notebook only has one antenna cable connected to the wifi card in there now, there is only one model AC card you can upgrade to, and that is this one...

 

Realtek RTL8821CE 802.11 ac 1x1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)
HP Part # L17365-005

 

The card has been on back order from HP for eons now, but you can find one for sale on eBay.

 

https://www.ebay.com/sch/i.html?_from=R40&_nkw=L17365-005++&_sacat=0&_sop=15

 

Here is the link to your notebook's service manual where you can find the wifi adapter R & R procedure....

 

http://h10032.www1.hp.com/ctg/Manual/c05087748

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Re: wifi network adapter

September 25, 2019, 6:32 am
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Copy, Paste and Save in Notepad, as LBB.bat (not a .TXT) and double click to run.
Preferably run as an Administrator.
OR copy and use the individual command lines as needed.

Post anything non-personal, but relevant please.


OFF
getmac
netsh lan show interfaces
netsh wlan show drivers
netsh wlan show interfaces

PAUSE

systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"

PAUSE

 

The above commands, done individually will help us when you post the results.

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Re: HP WLAN circuit not seen by MS Windows 10

September 25, 2019, 6:46 am
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Sorry that I was not able to give you complete reply to the initial script that you sent me. Following your script, I received the following results (noting in here is personal except the IP's);

 

Physical Address Transport Name
=================== ==========================================================
50-65-F3-BE-F7-64 \Device\Tcpip_{1109D62C-D8C1-4C3F-B752-6B064D570D34}
60-57-18-70-6C-D6 Media disconnected

 

The Wired AutoConfig Service (dot3svc) is not running.

The Wireless AutoConfig Service (wlansvc) is not running.
The Wireless AutoConfig Service (wlansvc) is not running.


Press any key to continue . . .

 

Host Name: DESKTOP-SLFF9E0
OS Name: Microsoft Windows 10 Pro
OS Version: 10.0.18362 N/A Build 18362
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: alejack12001@yahoo.com
Registered Organization:


Product ID: 00330-80128-64511-AA232
Original Install Date: 9/20/2019, 11:17:43 AM
System Boot Time: 9/23/2019, 11:44:25 AM
System Manufacturer: Hewlett-Packard
System Model: HP ZBook 14 G2
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 61 Stepping 4 GenuineIntel ~2601 Mhz
BIOS Version: Hewlett-Packard M71 Ver. 01.29, 8/29/2019
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume1
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-05:00) Eastern Time (US & Canada)
Total Physical Memory: 15,779 MB
Available Physical Memory: 13,230 MB
Virtual Memory: Max Size: 18,723 MB
Virtual Memory: Available: 16,217 MB
Virtual Memory: In Use: 2,506 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\DESKTOP-SLFF9E0
Hotfix(s): 6 Hotfix(s) Installed.
[01]: KB4514359
[02]: KB4503308
[03]: KB4506472
[04]: KB4509096
[05]: KB4516115
[06]: KB4507453
Network Card(s): 2 NIC(s) Installed.
[01]: Intel(R) Ethernet Connection (3) I218-LM
Connection Name: Ethernet
DHCP Enabled: Yes
DHCP Server: 10.230.50.179
IP address(es)
[01]: 10.230.50.141
[02]: fe80::a14f:9ba2:7641:be2c
[02]: Bluetooth Device (Personal Area Network)
Connection Name: Bluetooth Network Connection
Status: Media disconnected
Hyper-V Requirements: VM Monitor Mode Extensions: Yes
Virtualization Enabled In Firmware: No
Second Level Address Translation: Yes
Data Execution Prevention Available: Yes
Name InterfaceDescription ifIndex Status MacAddress LinkSpeed ---- -------------------- ------- ------ ---------- --------- Bluetooth Network Conn... Bluetooth Device (Personal Area Netw... 14 Disconnected 60-57-18-70-6C-D6 3 Mbps Ethernet Intel(R) Ethernet Connection (3) I21... 3 Up 50-65-F3-BE-F7-64 1 Gbps Name InterfaceDescription DriverFileName DriverDate DriverVersion NdisVersion ---- -------------------- -------------- ---------- ------------- ----------- Bluetooth Network Conn... Bluetooth Device (Personal Area Network) bthpan.sys 2006-06-21 10.0.18362.1 6.30 Ethernet Intel(R) Ethernet Connection (3) I218-LM e1d65x64.sys 2016-08-04 12.15.23.7 6.50 ComputerName : DESKTOP-SLFF9E0 InterfaceAlias : Ethernet
InterfaceIndex : 3
InterfaceDescription : Intel(R) Ethernet Connection (3) I218-LM
NetCompartment.CompartmentId : 1
NetCompartment.CompartmentDescription : Default Compartment
NetAdapter.LinkLayerAddress : 50-65-F3-BE-F7-64
NetAdapter.Status : Up
NetProfile.Name : Network
NetProfile.NetworkCategory : Private
NetProfile.IPv6Connectivity : NoTraffic
NetProfile.IPv4Connectivity : Internet
IPv6LinkLocalAddress : fe80::a14f:9ba2:7641:be2c%3
IPv4Address : 10.230.50.141
IPv6DefaultGateway :
IPv4DefaultGateway : 10.230.50.179
NetIPv6Interface.NlMTU : 1500
NetIPv4Interface.NlMTU : 1500
NetIPv6Interface.DHCP : Enabled
NetIPv4Interface.DHCP : Enabled
DNSServer : 10.230.50.179

ComputerName : DESKTOP-SLFF9E0
InterfaceAlias : Bluetooth Network Connection
InterfaceIndex : 14
InterfaceDescription : Bluetooth Device (Personal Area Network)
NetCompartment.CompartmentId : 1
NetCompartment.CompartmentDescription : Default Compartment
NetAdapter.LinkLayerAddress : 60-57-18-70-6C-D6
NetAdapter.Status : Disconnected

 

 

ComputerName : internetbeacon.msedge.net
RemoteAddress : 13.107.4.52
InterfaceAlias : Ethernet
SourceAddress : 10.230.50.141
PingSucceeded : True
PingReplyDetails (RTT) : 17 ms

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Re: Upgrading WIFI card

September 25, 2019, 6:54 am
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One quick question. Can this WIFI card connect to both 2.4 gHZ and 5 gHz?

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Re: Upgrading WIFI card

September 25, 2019, 7:02 am
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Yes, it can.

 

It will work exactly the same as the Realtek wifi card you have in there now on the 2.4 GHz wifi band (72 MBPS max throughput), and on the 5.0 GHz wifi band it will have a maximum throughput of 433 MBPS with an AC router, and 150 MBPS with a dual band N router.

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Re: Upgrading WIFI card

September 25, 2019, 7:10 am
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Thank you for the fast response and all your help.

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hp pavillion with 8.1 will not connect online after factory reset

September 25, 2019, 7:19 am
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I have done a factory reset on this hp pavillion laptop with 8.1 os that was factory installed.. The reason I had done the reset was because the machine refuses to stay online even with wire plugged in.  periodically it will see available internet and once online the connection will fade and disconnect from wifi/wire connection ... Prior too factory reset the drivers were updated..

 

Is the machine junk now??...   Any ideas??

 

TY    Joe

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Re: Upgrading WIFI card

September 25, 2019, 7:46 am
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Re: Wi-Fi is not stable... realtek rtl8822be 802.11ac pcie adapter

September 25, 2019, 8:21 am
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Hello

I too have the issue of the hiccups every minute or 45 secs. Absolutely annoying when gaming, I'm basically useless online thanks to this.

I've tried LOTS of things and nothing worked for me (RealtekRTL8822BE 802.11ac) 

  • Update windows
  • Update HP (BIOS and network)
  • Reset the PC (when I do this it works fine until the very first Windows update)
  • Uninstall updates (won't let me uninstall all of them, specially the first updates after the reset)
  • Buy a usb wifi adapter (Tp-link AC1300 Archer T4U) and disabling the Realtek adapter.*** (This should be a solution but surprisingly it isn't)
  • Update Nvidia
  • Modem's technical support (works fine)

So far nothing works for me but reseting the PC until the first updates are automatically installed (couple of hours after the reset)

Any other suggestions?

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My HPstream 11-y0XX needs updated to Windows 10 version 1809,I am out of space. Now can't connect in

September 25, 2019, 9:12 am
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My HP stream laptop 11-y0XX needs updated to Windows 10 version 1809, I am out of space. I have tried clearing more room but I do not know what can be gotten rid of. I now can not connect to the internet. 

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Re: Windows 10 v 1903 killed my Bluetooth

September 25, 2019, 9:12 am
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After hours of useless 'solutions,' I finally fixed this problem by deleting my Wi-Fi adapter, and and unidentified USB device in device manager and rebooting three times.  The last time, the unidentified USB device just showed up as an other device.  I was able to right click and update drivers, and it identified as Bluetooth. Hope this helps someone. This was very aggravating.

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